With widespread yet inconsistent restrictions being applied to businesses across the United States in the midst of the COVID-19 pandemic, it can be difficult to know which services are considered “essential” in your area. As a pool service business, it is crucial to determine whether you can continue your operations at this time. In this blog post, we discuss valuable information you can use to promote the essential nature of your pool service business to both customers and local authorities.
Pool Services As Essential Businesses Amid COVID-19
Who Are We?
At PoolPro Valet, we’re dedicated to supporting small- and medium-sized businesses in the pool service industry with comprehensive, cloud-based pool service software that streamlines your business at every level. From scheduling and dispatching service techs to managing customer accounts and feedback, PoolPro Valet gives you the pool-service business management tools you need to run a modern, organized, and profitable business.
Learn more about how our software can provide a crucial asset and competitive advantage for your pool service business, both during the COVID-19 pandemic and normal operations.
Are Pool Services Considered Essential During COVID-19 Orders?
While there is no universal classification of pool services as essential or non-essential, you can check with local authorities to determine the standing of your business. As providers of sanitation and maintenance services, it is likely that pool services are considered essential. If you have not received explicit designation as an essential business, you can help ensure that your business continues operations by taking the following steps:
Understand what it means to be an “essential” service.
Compile a list of essential services and products your business provides.
Prepare supporting arguments for why each service is essential.
Contact your state and local officials with your supporting arguments.
Why Would Pool Services Be Considered Essential?
Having confidence in the essential nature of your pool service business is a crucial step in continuing successful operations. Because pool cleaning and maintenance positively supports public health, sanitation, and disease prevention, it is likely considered an essential service in your area. You can utilize the following information to promote the necessity of your pool services during stay-at-home, safer-at-home, and other orders related to COVID-19.
The CDC on Pool Services and COVID-19 Prevention
According to the CDC, there is no evidence that COVID-19 can be spread through the water contained in residential or public pools, spas, hot tubs, or other water-based recreational facilities. However, they state that ongoing operation and maintenance of these facilities, “including disinfection with chlorine and bromine,” is a component of preventing the virus from remaining active in water.
Pool Services and Public Health
Pool cleaning and maintenance is essential outside of preventing the spread of COVID-19. Without pool services, many residential and public pools would begin to pose various health hazards to individuals, families, and entire communities. Consequences of postponed pool maintenance may include:
Growth of algae and molds
Growth of harmful bacteria
Users developing Recreational Water Illnesses (RWIs)
Increase in mosquitoes, which can carry diseases
Costly damage to pool structures and components
While public pools and other water recreation facilities are not considered essential, their cleaning and maintenance is crucial for public wellbeing. You can include the above information in your marketing efforts to help educate your customers and help them realize the importance of receiving your services now more than ever.
Pool Services and Social Distancing
Fortunately, pool services can be delivered with zero contact between service technicians and customers — as long as you have the right technology. This is a positive aspect to promote to your current and potential clients to give them peace of mind. There are a variety of components you need to address when it comes to offering contactless pool services:
Remote scheduling and dispatch of pool technicians
Notifying customer of the arrival of the pool technician
Delivering cleaning and maintenance services
On-site communication with customer
Confirming completed services with customer
Invoicing the customer and accepting payments
With PoolPro Valet cloud-based pool service software, each of these items is not only possible, but implementing them will actually increase the efficiency of your business. Our software delivers the technology and flexibility your business needs to adapt and excel in all scenarios.
Unlike many other essential services, pool maintenance occurs outside of the home. This makes it easier for your technicians to maintain social distancing, but there are a few instances of unavoidable customer contact, as we mentioned above. You can avoid these and further streamline your operations with PoolPro Valet.
Remote Scheduling and Dispatch
It’s important to realize that social distancing starts on your premises. Giving your pool technicians their routes outside of in-person meetings will not only keep them safer, but it will also create a faster process that you can utilize long after COVID-19 restrictions have been dissolved. PoolPro Valet allows you to accomplish this and more with scheduling, dispatch, and monitoring tools to help ensure all technicians are on track for their daily routes.
On-Site Services and Communication
The combination of our technician-facing and customer-facing applications allows your technicians to interact with customers without direct physical contact or secondary contact through service documents. Our software can notify customers of the arrival and departure of the technician, while also facilitating communication during the service appointment.
Invoicing, Payments, and Customer Feedback
PoolPro Valet also features automated virtual invoicing and payment processing via integration with your existing software. Pool owners can even utilize the customer feedback platform in the app to review the service they received, allowing you to maintain pristine customer service and monitor employee performance.
PoolPro Valet is the Essential Solution for Essential Pool Service
While the COVID-19 pandemic will pass, it will no doubt galvanize a lasting change in the way businesses across all industries operate. Learning to adapt is crucial for long-term success, especially as a service business. If you’re struggling to manage your pool service business during these challenging times, you have a solution in PoolPro Valet. We’re dedicated to giving you the tools you need to modernize and streamline your business now and in the future. Contact us today to learn more about integrating PoolPro Valet into your pool service business.